Terms of Service

Last updated: 11 September 2026

Welcome to GrabRoot. These Terms of Service ("Terms") govern your access to and use of the GrabRoot mobile application (the "App") and related services (collectively, the "Service"), operated by VISHUDDHA NUTRIOL PRIVATE LIMITED ("GrabRoot," "we," "us," or "our").

By creating an account, accessing, browsing, or placing an order through GrabRoot, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Service.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use GrabRoot.

By using the Service, you represent that you meet these requirements.

2. Account Registration & Login

GrabRoot accounts are created and accessed using your mobile phone number, which may be verified using a One-Time Password (OTP) delivered through channels made available by GrabRoot, including SMS or WhatsApp.
You are responsible for keeping access to your registered mobile device and OTPs secure and for activity carried out through your account.
You agree to provide accurate, current, and complete information when creating or updating your account, including your name, phone number, email address, and delivery address where requested.
You must not use another person's phone number, account, or personal information without authorization.
GrabRoot may suspend or terminate accounts that are found to be fraudulent, abusive, misleading, or in violation of these Terms or applicable law.

3. Orders

Product descriptions, images, availability, prices, offers, discounts, and other information displayed on the App may be changed or updated from time to time.
Placing an order constitutes a request to purchase the selected products. An order becomes confirmed when GrabRoot accepts the order and confirms its fulfilment.
GrabRoot may cancel or modify an order where reasonably necessary, including due to product unavailability, pricing or listing errors, serviceability limitations, payment failure, suspected fraud, technical errors, or other legitimate operational reasons.
If an order is cancelled by GrabRoot or by you in accordance with the applicable cancellation rules, any eligible refund will be processed in accordance with our Refund & Cancellation Policy.
Where products are supplied or fulfilled by participating sellers, distributors, or other partners, relevant seller or supplier information may be made available through the App where required by applicable law.
Delivery timelines and slots displayed in the App are estimates and may be affected by product availability, traffic, weather, operational conditions, or other circumstances beyond GrabRoot's reasonable control.

4. Pricing & Payments

Unless otherwise stated, all prices are displayed in Indian Rupees (₹) and are inclusive of applicable taxes.
Payments may be processed through Razorpay and/or other payment providers made available by GrabRoot.
GrabRoot does not store full card, UPI, or banking credentials used to process payments.
By making a payment through a third-party payment provider, you may also be subject to that provider's applicable terms and privacy policy.
GrabRoot is not responsible for payment processing interruptions or failures caused solely by third-party payment providers outside GrabRoot's reasonable control.
If a payment fails but the amount is debited from your bank account or payment instrument, the applicable refund or reversal will be handled in accordance with our Refund & Cancellation Policy and applicable payment-provider procedures.

5. Cancellations & Refunds

Order cancellations, refund eligibility, refund methods, refund timelines, and circumstances in which an order may be cancelled are governed by our Refund & Cancellation Policy, which forms part of these Terms.

Depending on the circumstances and applicable policy, an eligible refund may be credited to your GrabRoot Wallet or processed through another permitted refund method.

Nothing in these Terms limits any refund or consumer right that cannot legally be excluded under applicable law.

6. Delivery

Delivery is governed by our Shipping & Delivery Policy, which forms part of these Terms.

GrabRoot delivers only to locations that are within its serviceable areas.
Available delivery slots are displayed in the App based on current operational availability.
Delivery times shown in the App are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be delayed or affected by traffic, weather, product availability, address issues, operational constraints, or circumstances beyond GrabRoot's reasonable control.
You are responsible for providing an accurate and complete delivery address and ensuring that the delivery location is reasonably accessible.

7. Referral & Rewards Program

GrabRoot may offer referral rewards, promotional credits, wallet credits, coupons, or other rewards from time to time.

Referral rewards may be provided for inviting new users who register and complete a qualifying order using an eligible referral code.
The eligibility requirements and reward amount may vary and may be communicated through the App.
GrabRoot reserves the right to modify, suspend, or withdraw any referral or rewards program.
GrabRoot may disqualify accounts or reverse rewards obtained through fraudulent, abusive, duplicate, self-referral, or otherwise prohibited activity.
Wallet credits and rewards may be subject to usage restrictions, eligibility requirements, expiry periods, or other conditions communicated through the App.
Unless expressly stated otherwise, GrabRoot Wallet credits and referral rewards are not redeemable for cash or transferable to a bank account.

8. User Conduct

You agree not to:

Use the Service for any unlawful, fraudulent, or unauthorized purpose.
Provide false, inaccurate, misleading, or incomplete information.
Create or operate multiple accounts for fraudulent or abusive purposes.
Use another person's account, phone number, payment instrument, or personal information without authorization.
Attempt to obtain products, discounts, coupons, wallet credits, referral rewards, refunds, or other benefits through fraudulent or deceptive means.
Submit false or misleading complaints, refund requests, delivery claims, or other requests.
Resell products purchased through GrabRoot for commercial purposes without appropriate authorization.
Attempt to interfere with, disrupt, damage, reverse engineer, or gain unauthorized access to the App, Service, servers, databases, or related systems.
Introduce malicious code, automated scripts, bots, or other mechanisms intended to abuse or disrupt the Service.
Circumvent security measures, usage restrictions, or other technical controls implemented by GrabRoot.
Use the Service in a manner that may harm GrabRoot, its employees, delivery personnel, sellers, distributors, partners, other users, or third parties.

9. Intellectual Property

All content made available through the App or Service, including the GrabRoot name, logo, trademarks, designs, text, graphics, photographs, software, interfaces, and other materials, is owned by GrabRoot or its licensors and is protected by applicable intellectual property laws.

Except as expressly permitted by law or by GrabRoot in writing, you may not copy, reproduce, modify, distribute, publicly display, sell, license, or otherwise use GrabRoot's intellectual property without prior written permission.

10. Privacy

Your use of the Service is also subject to our Privacy Policy, which explains how GrabRoot collects, uses, processes, stores, and protects personal information associated with your use of the Service.

The Privacy Policy forms part of these Terms.

11. Third-Party Services

The Service may integrate or rely upon third-party services, including payment providers, SMS providers, WhatsApp providers, mapping or location services, cloud infrastructure providers, analytics services, and other technology providers.

Examples may include Razorpay for payment processing and third-party providers used to deliver OTPs.

Your interaction with a third-party service may also be subject to that provider's own terms and privacy policy.

GrabRoot is not responsible for interruptions or failures caused solely by third-party services outside GrabRoot's reasonable control. Nothing in these Terms limits any rights or remedies that cannot legally be excluded.

12. Service Availability

GrabRoot aims to keep the Service available and reliable but does not guarantee that the App or any part of the Service will always be available, uninterrupted, secure, or error-free.

The Service may occasionally be unavailable due to maintenance, technical issues, infrastructure failures, network problems, security incidents, or circumstances beyond GrabRoot's reasonable control.

13. Account Suspension & Termination

GrabRoot may suspend, restrict, or terminate your access to the Service where reasonably necessary, including where:

You violate these Terms or applicable law.
Your account is associated with fraud, abuse, or suspicious activity.
Your use of the Service creates a security or operational risk.
You misuse promotions, coupons, referrals, wallet credits, refunds, or other benefits.
Your conduct may harm GrabRoot, its users, partners, sellers, distributors, or third parties.

Where reasonably practicable, GrabRoot may provide notice of suspension or termination.

Termination of your account does not affect rights, obligations, refunds, payments, or other provisions that by their nature should continue after termination.

14. Limitation of Liability

To the maximum extent permitted by applicable law, GrabRoot shall not be liable for indirect, incidental, special, consequential, or similar damages arising from or related to your use of the Service, including losses resulting from delivery delays, product unavailability, temporary service interruptions, or third-party service failures.

To the maximum extent permitted by applicable law, GrabRoot's total liability for a claim relating to a specific order shall not exceed the amount actually paid by you for that relevant order.

Nothing in these Terms excludes or limits liability, consumer rights, or remedies that cannot legally be excluded or limited under applicable law.

15. Indemnification

To the maximum extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, costs, or reasonable expenses arising from your unlawful use of the Service, your violation of these Terms, or your fraudulent or unauthorized activities.

This section does not require you to indemnify GrabRoot for matters caused by GrabRoot's own unlawful conduct or liability that cannot legally be transferred to you.

16. Grievance Redressal & Customer Support

If you have a complaint, concern, or grievance relating to the Service, an order, payment, product, delivery, refund, account, or any other matter, you may contact GrabRoot using the support details below or the support facilities provided in the App.

GrabRoot will process and address complaints in accordance with applicable law and its applicable grievance redressal procedures.

Customer Support

Email: support@grabroot.com

Phone: 8178958469

Registered/Business Address:

SF-48, JTM Mall, Model Town, Jagatpura, Jaipur, Rajasthan 302017, India

Where applicable, additional grievance officer details and complaint-handling information may be provided through the App or relevant policy pages.

17. Changes to These Terms

GrabRoot may update these Terms from time to time to reflect changes to the Service, business operations, applicable law, or other requirements.

Where changes are material, GrabRoot may notify you through the App or other appropriate means.

The updated Terms will become effective from the date specified in the revised Terms. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdictional requirements, disputes arising out of or relating to these Terms or the Service shall be subject to the jurisdiction of the competent courts in Jaipur, Rajasthan, India.

Nothing in this section prevents a consumer from exercising any statutory right to approach a forum, authority, or court having jurisdiction under applicable law.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions of these Terms will continue in full force and effect.

20. Entire Agreement

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Shipping & Delivery Policy, and any other policies expressly incorporated into these Terms, constitute the terms governing your use of the GrabRoot Service.

If there is a conflict between these Terms and a specific policy concerning a particular subject matter, the specific policy will apply to that subject matter to the extent permitted by applicable law.

21. Contact Us

If you have questions regarding these Terms, you can contact us at:

GrabRoot

Email: support@grabroot.com

Phone: 8178958469

Address:

SF-48, JTM Mall, Model Town, Jagatpura, Jaipur, Rajasthan 302017, India